Recalculating Account Balances

You are able to recalculate balances on accounts by either removing transaction reserves (except for FSS accounts), or rebuilding payment apply information.

Note: You cannot "undo" account balance recalculations. Once an account has been recalculated, you must use the Balance Transfer Wizard to force any required changes.

Removing Transaction Reserves

This marks all transactions that were reserved for a specific charge type as NOT reserved. Please note, transaction reserves on FSS Escrow Credit transactions will NOT be removed.

1. From the Main Menu screen, click TENANTS or RECEIVABLES. The Browse Tenant Leases or Browse Customers screen appears with all current leases or active customers displayed in a table.
2. Select how you want to order the tenant or customer table from the ordered by drop-down list, enter the search criteria in the search for field and click GO. The first tenant/customer to match the criteria is highlighted in the table.
3. Highlight the tenant/customer record you want to work with and double-click, or click . The Tenant Management screen or Maintain Customer Information screen opens with the Tenant Information tab or Account Summary tab selected.
4. Select the Account Details tab. Displayed in a table are all the tenant's/customer’s active account transactions.

Hint: You can click on the toolbar to see a detailed view of the tenant's transactions. The detailed view reports each transaction's beginning balance, charges, payments, transfers, and ending balance.

Hint: If you want to remove transaction reserves for an inactive account, select "Inactive" from the view accounts drop-down list.

5. Select the customer account for which you want to remove transaction reserves.
6. Click on the toolbar, and select “Recalculate Balance” from the menu that appears. The Recalculate Balance Wizard is initiated.
7. Select the Remove Transaction Reserve (except FSS) option and click START.
8. Confirm your choice and click FINISH. The Account Details tab appears again.

Rebuilding Payment Apply Information

This removes all apply records and rebuilds them from the beginning of the account. Please note, any completed balance transfers on the account will be lost.

1. From the Main Menu screen, click TENANTS or RECEIVABLES. The Browse Tenant Leases or Browse Customers screen appears with all current leases or active customers displayed in a table.
2. Select how you want to order the tenant or customer table from the ordered by drop-down list, enter the search criteria in the search for field and click GO. The first tenant/customer to match the criteria is highlighted in the table.
3. Highlight the tenant/customer record who was given the wrong payment and double-click, or click . The Tenant Management screen or Maintain Customer Information screen opens with the Tenant Information tab or Account Summary tab selected.
4. Select the Account Details tab. Displayed in a table are all the tenant's/customer’s account transactions.

Hint: You can click on the toolbar to see a detailed view of the tenant's transactions. The detailed view reports each transaction's beginning balance, charges, payments, transfers, and ending balance.

Hint: If you want to rebuild payment apply information for an inactive account, select "Inactive" from the view accounts drop-down list.

5. Select the customer account for which you want to rebuild payment apply information.
6. Click on the toolbar, and select “Recalculate Balance” from the menu that appears. The Recalculate Balance Wizard is initiated.
7. Select the Rebuild Payment Apply Information option and click START.
8. Confirm your choice and click FINISH. The Account Details tab appears again.

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